VidyoEngage 19.1.2

VidyoEngage presents itself as a comprehensive solution for video customer engagement, offering features such as click-to-video chat, skill-based routing, customizable customer waiting treatments, post-call surveys, and call summaries. This platform is particularly suited for customer contact and service centers looking to integrate a video communication channel. By facilitating direct video interactions, VidyoEngage aims to enhance the balance between the convenience of online communication and the establishment of emotional connections with customers.

It is essential to note that usage of VidyoEngage requires a subscription to VidyoEngage cloud services. Upon installation of this application, users indicate their understanding of the terms outlined in this description. Additionally, users should be aware that the application may request access to their camera to ensure full functionality. Consent to receive communications, updates, and upgrades from Vidyo regarding this application—along with any associated Vidyo system operator—is also required. Operators may collect data related to meeting usage and personal information, including screen names and IP addresses, which will be governed by their respective terms of service and privacy policies. Users retain the right to withdraw consent at any time by uninstalling the application. For assistance with uninstallation, support can be reached at [email protected].